Delete in the app
You can delete your Novara Blast account and associated data directly in the game:
- Open Novara Blast and sign in to your account.
- Go to Settings from the main menu.
- Open the Account section.
- Tap “Delete account”.
- Read the warning and confirm the deletion.
The deletion is applied the moment you confirm, and you are signed out of your account.
If you cannot install the app
If you no longer have access to the app, request deletion through the contact form at https://novarablast.com/#iletisim or by writing to [email protected]. Use “Account Deletion” as the subject and include the email address of your account.
We verify the request for security reasons and complete it within 30 days at the latest.
If you play as a guest
Guest profiles hold no name, email address or social account details, so there is no personal information to delete. Removing the app from your device makes guest progress inaccessible. If you would still like the record removed, contact our support team.
Data that is deleted
Immediately after you confirm, with no waiting period, the following is permanently deleted:
- Your email address and password hash.
- Your display name.
- Your linked Google, Apple and Facebook account identifiers.
- Your email, phone and other verification records.
- Your registered push notification devices and tokens.
- All active sessions and sign-in tokens (you are signed out on every device).
Data that is retained, and for how long
After deletion your account becomes a non-identifiable guest record. The following data is kept attached only to a technical player number, in a form that can no longer be linked to you:
- Gameplay progress, gold, inventory and achievements: kept pseudonymously for service integrity and no longer identifiable as yours.
- Purchase and billing records: as a rule 10 years, required by financial legislation.
- Security and sign-in logs (cheat and fraud prevention): up to 12 months.
- Support correspondence and bug reports: up to 24 months after the request is closed.
- Referral relationships: kept pseudonymously for up to 12 months to prevent abuse.
- At the end of these periods the data is deleted or irreversibly anonymised.
This cannot be undone
Account deletion is irreversible. You will not be able to recover progress, gold, purchased items or leaderboard history linked to the deleted account. If you only want to leave the device, consider signing out instead of deleting.
Important note about subscriptions
Deleting your account does not automatically cancel a Novara Elite subscription. The subscription belongs to your Apple or Google account, so you must cancel it separately in your store settings to stop future billing. See the Subscription Terms for step-by-step instructions.